Website

Why can’t I login?

The new website requires you to login with your email address instead of your nickname. This is for your security. If someone sees you playing, they could attempt to compromise your account easier if the login was with your nickname. If they have to guess what your password AND email are, they are going to have a very difficult time!

Where is my registration code? I never got it!

Please make sure to check your spam filters for the registration code. If you do not confirm and activate your account within 24 hours of creating it, it will be deleted. You must then create a new account.

What will happen to my real money balance once PS$ games starts?

Real money balances will be given a grace period to withdraw cash. After that all real money will convert automatically to PS$. Only affiliates will be able to earn cash balances, and this money only will only come through referrals. Money earned in affiliate accounts may be cashed out over a certain threshold, or be converted to PS$ for play. No one will be able to use their affiliate balance to play in real money.

How can I fill out my contact information?

Go to "Settings" in the top-right corner of the website (you must be logged in), then choose the "Contacts" tab. There you can input all of your valid contact information. If your name is incorrect you will need to contact support@poolstars.com to make a change to it.

Real Money/PS$

When will real-money PoolStars be released?

PoolStars has launched PS$ (credits) games instead for the time being. With PS$ you can purchase many exciting items in the PoolStars store.

Are you going to offer real money?

We are already offering games on in PS$ credits. You can purchase these credits, but you cannot convert them to cash once purchased. PS$ can be used in the PS$ store to purchase a diverse array of products, packages, and artifacts used within the game.

I’ve won a freeroll for cash, how do I get this money?

You can maintain your real money balance until cashout options become available, or you can contact us and we can arrange for manual methods of cashing out to your convenience. This service is only available to freeroll winners. Users may only cashout balances above $25. Some countries are not eligible for checks or PayPal. In this case their prize may automatically convert to PS$ after a 30-day period of notice.

What is a guaranteed prizepool tournament?

Tournaments having guaranteed money offer a guaranteed prize pool no matter the number of entrants. Even if the entry fees do not add up to a prizepool more than the guarantee amount, the guaranteed amount will be the minimum prizepool.

What are added money tournaments?

Added money tournaments are where an amount is added for free to the prizepool on top of the entry fees. If a tournament is for example PS$ 500 added for a PS$ 5 tournament with 50 players, then the PS$ 500 is added to the existing PS$ 250 prizepool to make a tournament with a PS$ 750 prizepool to be paid out.

What is a freeroll tournament?

A freeroll tournament is a tournament with a prizepool, but no entry fee. It is open to anyone and everyone with an eligible account. The number of entrants on a freeroll may be capped, so make sure you register early to guarantee your spot!

Gaming Queries

Why am I getting an error when I …?

If you have any troubles with lag, gameplay, or find any other interesting bugs in our beta client, please let us know in either the forum, or by contacting support.

How do I use the software?

Please take a look at our User Guide. If you have any questions, suggestions or comments please take a look at our forum and give us your feedback. We are more than happy to help.

Why does PoolStars run so slow?

Poolstars is a graphic intensive program. If you exceed our system requirements, and have plenty of memory free, we suggest you first make sure that your video drivers are up to date. This is the most common reason for slow speed associated with PoolStars.

The links below can help you in the right direction in regards to your graphics card driver issues:

ATI video drivers - http://ati.amd.com/support/driver.html

NVIDIA Gforce - http://www.nvidia.com/Download/index.aspx?lang=en-us

Matrox - http://www.matrox.com/graphics/en/corpo/support/drivers/home.php

Other Questions

Is there an affiliate program?

PoolStars has launched the refer-a-friend program. Please check the refer-a-friend page for further details.

How do I contact PoolStars?

Please visit the contact us page.

What is a star rating?

The PoolStars rating system incorporates a proprietary formula for determining ratings. Ratings are based on a wide degree of factors including your opponents rating, stakes played, and number of games played. For more information click here.